Terms & Conditions
Pricing, Payment & Tax
We currently accept VISA and MASTERCARD credit cards for online purchases. All prices are in New Zealand Dollars (NZD) and include sales tax. Prices are subject to change without notice.
For whatever reason, if our tea doesn't meet your expectations, we'll be happy to offer you a replacement or refund.
Please let us know at email@example.com within 5 days of receiving the order, providing your reasons and/or exchange requirements.
- A minimum 80% of the original product must be returned to us (eg. 40g of a 50g bag)
- The cost of delivery for returns/refunds is not refundable.
Courier returns to:
Informal Tea Co
11 Gasson Lane RD3
+64 022 127 8193
Please allow up to 5 working days for exchanges/refunds/credit notes to be processed once we receive them. We will endeavour to keep you updated on the status of your exchange/refund/credit note.