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$3 Delivery in NZ, FREE delivery over $50

Terms & Conditions

Pricing, Payment & Tax 

We currently accept VISA and MASTERCARD credit cards for online purchases. All prices are in New Zealand Dollars (NZD) and include sales tax. Prices are subject to change without notice.


Returns and Exchanges

For whatever reason, if our tea doesn't meet your expectations, we'll be happy to offer you a replacement or refund.

Please let us know at shop@informaltea.co.nz within 5 days of receiving the order, providing your reasons and/or exchange requirements.

Returns Policy:

- A minimum 80% of the original product must be returned to us (eg. 40g of a 50g bag)
- The cost of delivery for returns/refunds is not refundable.

Courier returns to:

Informal Tea Co 
11 Gasson Lane RD3
Tauranga
New Zealand
+64 022 127 8193

Please allow up to 5 working days for exchanges/refunds/credit notes to be processed once we receive them. We will endeavour to keep you updated on the status of your exchange/refund/credit note.

If you have any queries regarding returns or refunds please feel free to contact us at shop@informaltea.co.nz