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$3 Delivery in NZ, FREE delivery over $50

Stress Free Returns

For whatever reason, if our tea doesn't meet your expectations, we'll be happy to offer you a replacement or refund.

Please let us know at shop@informaltea.co.nz within 5 days of receiving the order, providing your reasons and/or exchange requirements.

Returns Policy:

- A minimum 80% of the original product must be returned to us (eg. 40g of a 50g bag)
- The cost of delivery for returns/refunds is not refundable.

Courier returns to:

Informal Tea Co 
11 Gasson Lane RD3
Tauranga
New Zealand
+64 022 127 8193

Please allow up to 5 working days for exchanges/refunds/credit notes to be processed once we receive them. We will endeavour to keep you updated on the status of your exchange/refund/credit note.

If you have any queries regarding returns or refunds please feel free to contact us at shop@informaltea.co.nz

Missing Parcels

Make sure you fill in your correct address when ordering from us. We cannot accept responsibility for the wrong address being used with an order.

Contact shop@informaltea.co.nz if your order does not arrive. Our next step will be to lodge an enquiry with the relevant postal service. The postal service will get in touch with you and then will require a response from you. The whole process can take up to 2 months. It is safer if you can have your items delivered when you are present, so provide a secure daytime delivery address where possible.